Shipping policy
Brand: Schawelle
Legal Business Name: ELIZABETH SCHAWL EB INC
Effective Date: September 8, 2026
At Schawelle, we work to process and ship orders as efficiently as possible. This Shipping Policy explains our order processing, shipping, delivery estimates, and related procedures.
1. Shipping Origin
Orders may be fulfilled and shipped from our U.S. warehouse located at:
965 MAIN ST
FORD CITY, PA 16226
United States
Depending on inventory availability and operational requirements, an order may be fulfilled through our available fulfillment arrangements.
2. Order Processing Time
Most orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
Processing time does not include transit time.
3. Estimated Delivery Time
For orders shipped within the United States, the estimated delivery time is generally:
3–7 business days after the order has been processed.
Delivery estimates are not guaranteed delivery dates.
Actual delivery time may vary depending on:
- Shipping carrier
- Destination
- Weather
- Holidays
- Carrier operating conditions
- Incorrect or incomplete addresses
- Unexpected transportation delays
4. Shipping Charges
Available shipping methods and applicable shipping charges will be displayed during checkout.
If free shipping is offered for a particular order or promotion, the applicable shipping offer will be displayed at checkout or on the relevant promotion page.
5. Tracking Information
When tracking information is available, we will provide it to the email address associated with your order.
Tracking information may take some time to become active after the package has been handed to the carrier.
6. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address.
If an order has not yet shipped, please contact us immediately at:
If the order has already shipped, we may not be able to change the shipping address.
Additional shipping charges may apply when an address correction or reshipment is possible.
7. Lost or Delayed Packages
If tracking information indicates that a package is delayed, please contact us.
We will work with the shipping carrier to investigate the shipment.
If a package is confirmed as lost in transit, we will work with the customer to determine an appropriate resolution, which may include a replacement or refund depending on the circumstances.
8. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials.
Contact us at:
Please provide:
- Order number
- Photos of the shipping package
- Photos of the damaged product
- Description of the damage
This information helps us investigate shipping damage and provide an appropriate resolution.
9. Delivery Issues
If tracking information shows that a package has been delivered but you cannot locate it, please first check:
- Your front door
- Mailroom
- Package room
- Porch or other delivery location
- Household members
- Neighbors
- Carrier delivery notes
If the package remains missing, contact us so that we can assist with the delivery investigation.
10. Business Days
Business days generally refer to Monday through Friday, excluding U.S. federal holidays.
Shipping carriers may operate on different schedules.
11. Multiple Items in One Order
If an order contains multiple products, items may occasionally be shipped separately depending on inventory and fulfillment arrangements.
If this occurs, you may receive more than one tracking number.
12. Shipping Policy Changes
We may update this Shipping Policy when our shipping methods, fulfillment operations, carriers, or business practices change.
The latest version will be posted on this page.
13. Contact Us
For shipping questions:
Schawelle
ELIZABETH SCHAWL EB INC
965 MAIN ST
FORD CITY, PA 16226
United States
Email: support@schawelle.com
Phone: +186806596