Refund policy
Effective Date: October 7, 2026
At Schawelle, we want customers to have a clear understanding of our return and refund procedures.
Return Period
Customers may request a return within 30 days after the order has been delivered.
To be eligible for a return, the product should meet the applicable return requirements described below.
Return Conditions
To be eligible for a return:
• The return request must be submitted within 30 days after delivery.
• The product must be unused and in a condition suitable for resale.
• The product must not have been damaged through misuse, improper installation, modification, or abnormal use.
• Original packaging should be retained when reasonably possible.
• All applicable accessories, components, and included items should be returned with the product.
• Customers should provide valid order information so that we can identify and process the return.
Damaged, Defective, or Incorrect Products
If you receive a product that arrives damaged, defective, or different from the product you ordered, please contact us at support@schawelle.com as soon as possible.
Please provide:
• Order number
• Description of the issue
• Clear photographs of the product
• Clear photographs of the packaging when applicable
We will review the information provided and determine the appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, refund, or other appropriate solution.
Non-Eligible Returns
A return may not be accepted when:
• The return request is submitted outside the applicable return period.
• The product has been damaged through misuse, improper handling, unauthorized modification, or abnormal use.
• The product has been significantly used or altered.
• Required components or accessories are missing.
• The product cannot be reasonably identified with a valid order.
Return Shipping
If the return is required because we sent the wrong product or the product arrived damaged or has a confirmed product defect, Schawelle will provide appropriate return instructions.
For returns requested for reasons unrelated to a product defect, damage, or fulfillment error, return shipping arrangements may be the customer's responsibility.
Please contact us before sending any product back.
Do not send a return package to our business address unless you have received specific return instructions from Schawelle.
Refund Process
Once the returned item is received and inspected, we will notify you whether the return has been approved.
If approved, the refund will be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to be processed after the return has been approved. The time required for the refunded amount to appear in your account may also depend on your payment provider or financial institution.
Original shipping charges, if any, are generally non-refundable unless the return is caused by an error on our part, such as an incorrect or defective item.
After a returned product is received and reviewed, an eligible refund will be issued to the original payment method used for the purchase.
Refund processing time may vary depending on the payment provider or financial institution.
Once the refund has been issued by Schawelle, additional processing time may be required by the customer's payment provider.
Partial Refunds
In certain circumstances, a partial refund may be considered when a returned product has missing components, packaging, accessories, or other conditions that affect the value of the product.
Order Cancellation
If you need to cancel an order, please contact us at support@schawelle.com as soon as possible.
We will attempt to process cancellation requests received before the order has entered processing or shipping.
Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
Contact Us
For questions about returns or refunds, please contact:
Schawelle
Email: support@schawelle.com
ELIZABETH SCHAWL EB INC
965 MAIN ST
FORD CITY, PA 16226
United States