Refund policy
Brand: Schawelle
Legal Business Name: ELIZABETH SCHAWL EB INC
Effective Date: September 8, 2026
At Schawelle, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund process subject to the conditions below.
1. Return Window
You may request a return within 30 days after the date your order is delivered.
To be eligible for a return, you must contact us within the 30-day return period and provide your order number and the reason for the return.
Returns requested after the 30-day period may not be accepted unless the product is defective or otherwise covered by applicable law.
2. Eligible Returns
We generally accept returns for products that are:
- Unused or only lightly handled for inspection
- In their original condition
- Complete with all original accessories and components
- Returned with the original packaging when reasonably possible
- Not damaged as a result of misuse, improper installation, modification, or accidental damage
For products such as table lamps and lighting fixtures, please make sure that the product has not been installed, modified, or damaged after delivery if you are returning it for a change-of-mind reason.
3. Non-Returnable Situations
A return may be refused if the product:
- Has been significantly used or damaged by the customer
- Shows signs of improper installation or electrical misuse
- Has been modified or repaired without our authorization
- Is damaged because of improper handling after delivery
- Is missing essential components or accessories
- Is returned without prior authorization when authorization is required
These limitations do not affect any rights you may have under applicable consumer protection laws.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
For damaged or incorrect products, please provide:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging if the package was damaged during shipping
We may provide a replacement, replacement parts, repair solution, or refund depending on the circumstances.
If the item is confirmed to be defective, damaged during shipment, or incorrectly supplied by us, Schawelle will provide an appropriate resolution and may cover reasonable return shipping costs when applicable.
5. Change-of-Mind Returns
If you simply change your mind about a purchase and the product is otherwise eligible for return, you may request a return within the 30-day return period.
Unless the product is defective, damaged, or incorrectly shipped, the customer is responsible for the return shipping cost for a change-of-mind return.
The original shipping charge, if any, may not be refundable unless required by applicable law.
6. How to Request a Return
Before sending anything back, please contact:
Email: support@schawelle.com
Please include:
Subject: Return Request – [Order Number]
Please provide:
- Order number
- Customer name
- Product name
- Reason for return
- Photos, if applicable
Do not send a return package to our address before receiving return instructions from our customer service team.
7. Return Shipping
After your return request is approved, we will provide the appropriate return instructions.
Customers are responsible for return shipping costs for eligible change-of-mind returns unless otherwise stated.
If the return is due to a defective, damaged, or incorrectly shipped product, Schawelle will determine the appropriate return shipping arrangement.
8. Refund Processing
Once your returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear in your account after we process it. The exact time may vary depending on your bank, credit card company, or payment provider.
9. Partial Refunds
In certain circumstances, a partial refund may be issued if a returned product has minor damage, missing components, or other conditions that reduce its value, where permitted by applicable law.
We will communicate the applicable deduction before processing the refund whenever reasonably possible.
10. Exchanges
If you receive a defective or incorrect product, we may offer a replacement instead of a refund when appropriate.
If you would like to exchange an item for a different product, please contact us before returning the original item.
11. Cancellation Requests
If you need to cancel an order, please contact us as soon as possible at:
We will attempt to cancel the order before it enters processing or shipment.
Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled under our return policy.
12. Contact Us
For questions regarding returns or refunds:
Schawelle
ELIZABETH SCHAWL EB INC
965 MAIN ST
FORD CITY, PA 16226
United States
Email: support@schawelle.com
Phone: +186806596